Shipping policy

Shipping Policy

Welcome to Palomino Girl LLC! We are committed to providing fast, reliable, and secure shipping to ensure that your items reach you in perfect condition. Below, you’ll find our shipping guidelines, processing times, costs, and delivery options. If you have any questions, please don’t hesitate to contact us at tandyjewelryco@gmail.com.

Processing Times

• Order Processing: Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for processing.

• Shipping Notification: You will receive a confirmation email with tracking information once your order is shipped.

Shipping Options & Costs

We offer several shipping options to meet your needs. Shipping costs are calculated at checkout and depend on the shipping method selected and your location.

1. Standard Shipping: 4-10 business days.

2. Expedited Shipping: 2-3 business days.

3. Overnight Shipping: 1 business day (available in select areas only).

Please note that shipping times are estimated from the date of shipment, not the order date.

International Shipping

We currently ship internationally to select countries. Delivery times vary by location and shipping method. International customers are responsible for any customs fees, taxes, or import duties imposed by their country.

Free Shipping

We offer free standard shipping on domestic orders over $50. Free shipping may not be available during promotional events or for certain products, as indicated on the product page.

Shipping Restrictions

Certain products may be restricted from shipping to specific locations due to size, weight, or local regulations. If any restrictions apply to your order, we will notify you as soon as possible.

Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at tandyjewelryco@gmail.com. We will work with the carrier to resolve the issue and send a replacement if possible.

• Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receiving your order with photos of the damage, and we will assist you in processing a replacement or refund.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the status of your package.

Thank you for shopping with us! We strive to make your experience smooth and satisfying. For any additional assistance, feel free to reach out to our support team at [Contact Information].